Fast answer

Separate a crash-to-desktop from an endless Logging In screen first. For a true crash, apply only the official branch for your store: Steam/Xbox account services, Xbox blocked-contact checks, or general PC crash checks.

Do this first

Save-safe order

  1. Confirm the game closes or shows an error; a screen that stays open is the loop branch.
  2. Update the game, OS, and GPU driver, then restart once.
  3. Use Obsidian's Steam-login or general crash article for the matching store.
  4. On Xbox/Xbox PC, review the tracker condition involving blocked contacts.
  5. Capture exact error text before escalating.

01

Pick the correct branch

Store and account layers differ. Steam may still touch Xbox services for identity, while Xbox console and Xbox PC have different local repair surfaces.

  • Steam: official Steam-login and Gaming Services path
  • Xbox app PC: account services and file verification
  • Xbox console: tracker condition and account list
  • Any PC build: specs, drivers, file integrity, mods, overlays, thermals

02

Protect the save

Do not delete the save directory, clear cloud data, or replace a world to test a login problem. Record the store, version, error, and whether the crash occurs before or after the title screen.

Evidence ledger

Sources checked

OfficialGame Is Crashing at Login

Official tracker entry for the login-crash family.

Official supportCrashing on Steam Login

Official Steam-specific repair path.

Official supportGrounded 2 Is Crashing

Official general PC crash checklist.

Editorial boundary

Official sources establish shipped features, issue status, and support steps. Cross-check and community sources are labeled and never treated as universal fixes.